Terms of Service

Saava is a website assistant product. Under the “Saava” brand we design, build, deploy, and operate an AI receptionist named “Ava” that greets your website visitors, answers their questions using content from your own site, captures leads, books meetings, and integrates with your CRM.

The service is delivered in tiers — currently Standard, Professional, Immersive, and Custom / Enterprise — described on our pricing page. Each tier includes a fixed setup phase followed by an ongoing monthly care plan. Specific deliverables, timelines, and inclusions are stated on the pricing page and, for paid engagements, in your Statement of Work.

You must be at least 18 years old and legally able to enter into a contract to use Saava. If you use Saava on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and “you” includes both you and that organization.

Build slots are reserved on a first-come, first-served basis via our pricing page. To reserve a slot you pay a non-recurring booking fee via our payment processor, Stripe.

Refund policy. Your booking fee is 100% refundable at any time before we and you have scheduled your kickoff call. Once the kickoff call is scheduled, the booking fee is non-refundable and is fully credited toward the setup fee stated in your Statement of Work.

What the booking fee is not. It is not a subscription, not a retainer, and does not guarantee any particular delivery date beyond the general timeline stated on the pricing page. Statutory refund rights, where they apply, are unaffected by this policy.

Setup fees are invoiced at Statement-of-Work signature, credited against the booking fee, and due before build kickoff. Monthly care-plan fees are invoiced monthly in advance and charged automatically to the payment method on file via Stripe. Fees are stated in U.S. dollars and exclusive of taxes; you are responsible for all sales, use, VAT, GST, and other applicable taxes other than taxes on our net income.

If a payment fails and is not cured within 10 business days after we notify you, we may suspend the service. Fees not disputed in good faith within 30 days of the invoice date are deemed accepted.

Overage rates for included conversation minutes are stated on the pricing page and billed monthly in arrears.

To provision Ava for your website, we crawl publicly available pages, extract text, and generate embeddings that Ava uses to ground her answers. You represent that (a) you own or have the right to authorize this use of your website content, (b) our use of it will not infringe any third-party right, and (c) your website complies with applicable law.

You retain all rights in your content. You grant us a limited, worldwide, royalty-free license during the term of your engagement to use, reproduce, and process your content solely to operate the service you have purchased. On termination, we will delete your content from active systems within 30 days, subject to any longer retention period required by law.

We do not use your content or the transcripts of your visitors’ conversations to train third-party AI models.

You will not, and will not permit any third party to:

• Use Saava to send spam, phish, harass, defraud, or defame any person.
• Attempt to reverse-engineer, decompile, or extract proprietary components of Saava or its underlying models.
• Interfere with, disrupt, or overload the service, its infrastructure, or the accounts of other users.
• Submit content that is unlawful, obscene, or infringing.
• Use Saava to make decisions that produce legal or similarly significant effects on individuals without a human in the loop.
• Use Saava in a way that violates applicable law, including export controls, sanctions, and data-protection law.

We may suspend or terminate access immediately for material or repeated violations.

Saava, including the Saava software, the Ava agent, the widget code, the pipeline that builds Ava for your site, all documentation, and all trademarks associated with Saava, are owned by Skytek Solutions, LLC or its licensors and are protected by intellectual-property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use Saava during the term of your engagement and solely for your internal business purposes.

Nothing in these Terms transfers any ownership interest to you in Saava. Feedback you provide is licensed to us on a perpetual, royalty-free, worldwide basis to use as we see fit; feedback is provided “as is,” without warranty.

Saava integrates with third-party services including Stripe, ElevenLabs, HeyGen, OpenAI, Anthropic, Microsoft, and HubSpot / Autotask. Your use of those services is also governed by each provider’s own terms and privacy policy. We are not responsible for the acts, omissions, or content of third-party services.

The Saava service is provided “as is” and “as available.” To the fullest extent permitted by law, Skytek Solutions, LLC disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, timely, error-free, or free from all vulnerabilities, nor that any content produced by Ava will be accurate, complete, or suitable for any purpose. AI-generated responses may contain errors; you are responsible for reviewing any output before relying on it.

To the fullest extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, or loss of data, whether in contract, tort, or any other theory, and whether or not that party was advised of the possibility of such damages.

Our aggregate liability arising out of or relating to these Terms or the service will not exceed the greater of (a) the amounts you actually paid to us in the 12 months preceding the event giving rise to the claim, or (b) US $500.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability; in those jurisdictions our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless Skytek Solutions, LLC and its officers, directors, employees, and agents from and against any third-party claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your content, (c) your website, or (d) your violation of law or of any third-party right.

Either party may terminate a monthly care plan on 30 days’ written notice, or immediately if the other party materially breaches these Terms and fails to cure within 15 days after written notice. Sections that by their nature should survive termination will survive, including Fees, Our IP, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law.

On termination we will disable your Saava deployment, and we will delete your content from active systems within 30 days unless a longer retention is required by law or by your written request.

Each party may disclose to the other non-public information marked or reasonably understood as confidential. The receiving party will use the other party’s confidential information only to perform its obligations under these Terms, protect it with at least the same care it uses for its own confidential information (and no less than a reasonable standard of care), and not disclose it except to employees, contractors, and advisors who need it and are bound by confidentiality obligations at least as protective as these.

These Terms are governed by the laws of the State of Florida, without regard to its conflicts-of-law rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida for any dispute arising out of or relating to these Terms not otherwise resolved by negotiation. Each party waives any right to a jury trial for such disputes.

Before filing a claim, the parties agree to attempt in good faith to resolve the dispute by written notice and a 30-day negotiation period.

These Terms, together with your Statement of Work if any and our Privacy Policy, constitute the entire agreement between you and us and supersede all prior understandings. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

We may update these Terms from time to time by posting a revised version on this page. If a change is material we will notify you by email or through the service before the change takes effect. Your continued use of Saava after an update constitutes acceptance of the revised Terms.